If you have received an emailed AGL energy bill in recent weeks – be wary.
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Consumer Affairs and AGL are warning consumers scammers are sending emails disguised as energy bills that contain malicious malware.
The scam email presents as an e-Account and asks readers to click on a link.
“It is important that anyone receiving a suspicious email should delete it immediately or, if opened, not click on any links within the email,” a Consumer Affairs spokesperson said.
The scam email is targetting both AGL customers and non-AGL customers.
AGL advises recipients of any suspicious emails to run antivirus software and block the sender.
AGL confirmed it would never send an email asking for personal banking or financial details and has no evidence that customer information has been compromised.
The scam email has been reported to all relevant authorities including Scamwatch, the Australian Competition and Consumer Commission (ACCC), and the Australian Federal Police.
Steps to remove the identified sources of the hoax email have been taken.
To see what a genuine AGL Energy e-bill looks like compared to a hoax email visit agl.com.au.
Anyone with further concerns relating to this scam can contact Scamwatch on 1300 795 995 or visit www.scamwatch.gov.au or contact AGL on 131 245.