Deborah Glass OBE will be in western Victoria to see Ballarat, Ararat and Horsham residents from August 16-18.

The Victorian Ombudsman is an independent officer of the Victorian Parliament who investigates complaints about state government departments, most statutory authorities and local government.

Ms Glass is encouraging residents in Ballarat to meet with staff if they have an unresolved issue about a state government agency or local council.

The Ballarat session will run from 11am to 2pm at Town Hall on August 16.

“We can look into complaints about the actions or decisions of around a thousand government entities in Victoria, including VicRoads, the Sheriff’s Office, and government departments like Health and Human Services, Education and Training, and so on,” Ms Glass said.

“We can review their actions to ensure they have followed their processes and been fair.”

More than 38,000 people have contacted the Ombudsman’s office over the past year.

City of Ballarat mayor Des Hudson said council was “always open” to opportunities for continuous improvement.

Appointments can be made by calling 1800 806 314 or through the vocomms@ombudsman.vic.gov.au email.

More information is available and complaints can be registered on the www.ombudsman.vic.gov.au website.