BALLARAT City Council delivered 95 per cent of its planned projects and services in 2011-12, according to its annual report.
But overall community satisfaction with the council was just 57 per cent.
The statistics are included in the council’s annual report, to be discussed at tonight’s last ordinary meeting before the weekend’s local government elections.
The council’s chief executive officer Anthony Schinck said nearly all the strategic performance targets across divisions had been met.
However, he said the community satisfaction survey showed there was room for improvement.
“We’re focusing on the areas we think we can improve on in the community’s eyes,” Mr Schinck said.
The survey showed the council did not meet performance measures in eight out of 14 key areas.
However, the 2011-12 survey methodology was altered after the council’s targets were already set, which has affected the results.
Mr Schinck said areas the council were regarded as not performing well were health and human services and recreation. Others areas needing attention were community engagement and advocacy.
He said the survey showed that areas where the council was performing well were in the appearance of public areas, economic development and local law enforcement.
Mr Schinck said the survey data could now be broken down into demographic factors which would make it much more useful.
“We’re looking at the target areas to plan for services ahead. We’re looking at this as an opportunity to improve.
“When I look at the organisation’s strategic performance of 95 per cent, I’m really proud of our good work.
“Our staff have done generally very well over the past four years.”
fiona.henderson@thecourier.com.au