Letters to the Editor

Updated October 9 2017 - 11:09pm, first published 11:28am

Important work worth recognising 

Having been in Ballarat the past four months to help my mother's transition into the BUPA Nursing Home in Delacombe after 60+ beloved years in her own home, I knew she had considerable concerns about moving into 'institutionalised' care for many decades prior to the move. She clearly preferred to die at home… The fact that she now gratefully calls BUPA 'home' is not only a significant testament to her mental and emotional ability to accept 'what is' but of critical importance, is the outstanding level of compassionate, proactive and competent care she has received from every level of staff there. I'm inspired by and committed to organisations that authentically 'live' their values rather than just espouse them. In my experience, the staff at BUPA in Delacombe are living the espoused values of being passionate, caring, open, extraordinary, accountable, courageous and authentic and they deserve payment commensurate with the best of industry standards. In the view of my family, the skilled service they provide is exemplary. I call on the BUPA senior executives at the national level however, to acknowledge and appropriately honour the brilliance of the human resources here who represent their organisation and to display one vital value that is not currently on their agenda: fairness.

Subscribe now for unlimited access.

$0/

(min cost $0)

or signup to continue reading

See subscription options

Get the latest Ballarat news in your inbox

Sign up for our newsletter to stay up to date.

We care about the protection of your data. Read our Privacy Policy.