Customer Service Associate

Your new company
A globally established organisation within the Software industry.

Your new role
The Associate is a full-time position responsible for providing a high level of customer service to external customers . They manage customer inquiries and support, customer workflows, and day-to-day processes within the software.

• Proactively service and support clients
• Provide virtual product training to clients
• Participate in the implementation of sales and marketing projects
• Handle incoming calls, customer inquiries and troubleshoot problems
• Regular use and updating of CRM
• Handle client account management functions, including invoicing and collections
• Proactively analyze customer service processes and bring forth ideas for continuous improvement

What you'll need to succeed

• Bachelors degree or equivalent work experience
• Fluent in Korean, speaking, both verbal and written
• Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
• Desire to work with people and consistently engage in verbal interaction over the phone
• Ability to patiently de-escalate calls through critical thinking and soft skills
• Solid problem solving ability
• Demonstrated personal initiative
• Excellent customer service orientation
• An interest in tech and ambition to progress into a blended, Account Management/Sales role

What you'll get in return
Work for a global organisation with multiple employee benefits that include health insurance, free parking or paid public transport, ongoing training and support, 4 weeks of annual leave, 10 days personal leave 11 paid holidays, access to the wellness program and collaborative team environment. An organisation that is focused on your career progression, providing training and development, and growth opportunities. This is a permanent role within the CBD commencing asap.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2623800