Customer Service Consultant

Our client is a long service leave provider for the construction industry with a solid reputation and is looking for a ambitious consultants to join their quickly growing team.

The Role:

As a Customer Service Consultant you will be the first point of contact for new and existing members, helping set up new accounts, making changes to their accounts and answering general member enquiries.

What are the benefits?

• Energetic culture and working atmosphere
• Supportive team and management
• Opportunity for permanent position
• Generous salary package
• Above average Superannuation
• 17.5% Annual Leave loading
• Well -Developed Health & Well being program
• WFH Flexibility

What will you be doing?

• End to end call management of an interesting and varied Membership base
• Receive inbound calls
• Provide superior customer service
• Determining and explaining eligibility in relation to legislation, guidelines and business policy and procedure
• Ensure that members provided correct information
• Build effective relationships with Customer Relations team and other teams within the business
• Manage your own work ensuring high accuracy and quality
• Other admin tasks as required

What do you need?

• Customer Service experience within financial services (banking, insurance, superannuation or claims)
• Experience within a fast paced or call centre environment
• Effective communication, negotiation and influencing skills
• Highly organised with that "can do" attitude
• Ability to work in a team-based atmosphere

For a confidential discussion about this opportunity, please call Amy Hatfield on 0435 727 524 or send your application to ahatfield@fuserecruitment.com

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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