Customer Service Consultant

Fuse Recruitment

Base pay $65k - $68k
"11.5% Super & 17% Leave Loading"
Permanent Full time Standard business hours
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Full job description

Our client is a long service leave provider for the construction industry with a solid reputation and is looking for a ambitious consultants to join their quickly growing team.

The Role:

As a Customer Service Consultant you will be the first point of contact for new and existing members, helping set up new accounts, making changes to their accounts and answering general member enquiries.

What are the benefits?

  • Energetic culture and working atmosphere
  • Supportive team and management
  • Opportunity for permanent position
  • Generous salary package
  • Above average Superannuation
  • 17.5% Annual Leave loading
  • Well -Developed Health & Well being program
  • WFH Flexibility

What will you be doing?

  • End to end call management of an interesting and varied Membership base
  • Receive inbound calls
  • Provide superior customer service
  • Determining and explaining eligibility in relation to legislation, guidelines and business policy and procedure
  • Ensure that members provided correct information
  • Build effective relationships with Customer Relations team and other teams within the business
  • Manage your own work ensuring high accuracy and quality
  • Other admin tasks as required

What do you need?

  • Customer Service experience within financial services (banking, insurance, superannuation or claims)
  • Experience within a fast paced or call centre environment
  • Effective communication, negotiation and influencing skills
  • Highly organised with that "can do" attitude
  • Ability to work in a team-based atmosphere

For a confidential discussion about this opportunity, please call Amy Hatfield on 0435 727 524 or send your application to ahatfield@fuserecruitment.com

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!




Perks & benefits
Additional super
Charity events
Close to train station
Close to tram stop
Coffee & tea
Company laptop
Flexible Hours/Time
Flexible location
Flexible working hours
Free coffee
Work From Home
Pay comparison
Market average based on all Customer Service Consultant jobs in Melbourne VIC
Above avg. range
$65k - $68k
Market average
Market average
This job pays above average

Equal Employment Opportunity
Equal Employment
Opportunity (EEO)
Fuse Recruitment supports the following Equal Employment Opportunity programs:
Grad programs Grad programs Internship programs Internship programs

Job details
Date posted
16 Jun 2022
Expiring date
15 Aug 2022
Customer Service & Call Centre
Customer Service
Above avg.
$65k - $68k
Contract type
Work type
Full time
Job mode
Standard business hours
Financial services
Private business
Work Authorisation
Work visa

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