Retail Supervisor

Duties and Responsibilities :   Supervises and coordinates the activities of retail sales workers  

Tasks Include:  

• Ensures that goods from store or warehouse are received correctly and promptly by customers
• Ensures standards and procedures for quality, customer service and health and safety are met
• Handles complaints and issues and inquiries from customers regarding quality and specifications of our products
• Manages retail staff, organize working plan and time schedule for everyone, specify and assign duties on a daily basis
• Be responsible for coaching, counselling, recruiting, training and disciplining retail staff
• Identifies the current and future situations of our retailing market then helps to instruct retail staff on standard and variable sales procedures
• Inspects goods if returned by customers, reacts accordingly and properly based on contract
• Manages stock level, restores goods to sell and orders new goods to ensure inventory balance
• Prices goods on sale and manages the display shelves 
• Maintains the sales procedure to ensure it meets the safety and security requirements from local laws and rules
• Performs other tasks as employer requires