The call is out for people from all walks of life with "hearts of gold" to step forward and help those in the most vulnerable of positions.

Lifeline's Ballarat branch is hoping to recruit an additional 35 volunteers, taking its total numbers into triple figures.

There are currently 65 volunteers, but Ballarat branch manager Kellie Dunn said it was crucial more people jumped on board to ensure people in sensitive situations received the support they needed.

More than 10,000 calls are taken by Lifeline in Ballarat each year, a considerable increase given there were about 8000 three years ago.

"It seems the more people we put on the phones, the more calls we get," Ms Dunn said.

"That's a good thing, though. It shows more people are getting through when they need it, but we need people to be able to answer the calls.

"Volunteers in Ballarat take calls from across Australia 24 hours a day, while the callers themselves remain completely anonymous.

"There will always be someone at the other end of the line," Ms Dunn said.

"Volunteers can come from all walks of life, we've had hairdressers, plumbers, you name it."

An information evening for potential volunteers will be held on Tuesday, February 25 between 6pm and 7pm.

It will be held in the Peart Wing, 103 Lydiard Street South.For further information, call 5332 1009 or email info@lifelineballarat.com.au