Insurer hangs up on cancelling customers

By Megan Neil
Updated September 12 2018 - 4:26pm, first published 11:08am
COO Craig Orton has admitted it was too difficult for customers to cancel policies in some cases.
COO Craig Orton has admitted it was too difficult for customers to cancel policies in some cases.

Freedom Insurance staff have hung up on customers trying to cancel their policies and generally do not like taking no for an answer.

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