THE VICTORIAN premier has intervened into the Ballarat train debacle admitting what has occurred since the launch of Regional Rail Link "is not good enough".
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"I want to personally apologise to the people of Ballarat for the totally unacceptable performance of V/Line services," Daniel Andrews told The Courier on Tuesday.
He only returned from leave this week and has already hit out at the poorly performing service which has been marred by daily delays and crippling overcrowding.
"Everyone in Ballarat can be rest assured I have put a rocket up V/Line and PTV about this," he said.
"It is not good enough, every one from the premier down is on notice and knows this isn't good enough."
Ballarat will now become the centre of attention for the RRL repair job, with the premier guaranteeing that every new carriage produced by Bombardier will be put to use on the the city's line until further notice.
"We think that means that for the next few months every new carriage will go to Ballarat," he said.
"I am disappointed I have had to intervene to achieve that outcome, but I have.
"They (the carriages) will all go to Ballarat until the demand on the Ballarat line is fully met."
Commuters have previously campaigned for Public Transport Minister Jacinta Allan to ride the train with them to see how badly the line was operating.
The poor punctuality results revealed in yesterday's Courier will enable a number of commuters to apply for compensation.
"I will make sure that V/Line will be actively providing that information on how to access (that compensation)," he said.
Launched on July 21, the RRL was meant to solve a number of long running problems for commuters, however, they have been forced to watch the service's performance plummet.
Some daily commuters have even reportedly been docked pay by their employers after arriving late to work due to the failure of the multi-billion dollar project.
Poor planning and a lack of train orders over a number of years has been blamed for the failure.
"Not enough trains were ordered some years ago, I may not have caused the problem, but I will solve it," he said.
Attention will now turn to the future of the line which will need significant long term investment.
Public Transport Victoria is holding a Regional Transport Advisory Group forum on July 20 at 7pm at the Mechanics Institute.
This forum is open to all residents to talk about improvements they want on the line into the future.