COVID-19 in Balllarat: How we are adjusting to QR code checking in

Clothesline cafe manager Tanya Jayasuriya said compulsory QR code scans had been a quick change for the new cafe, now in its fourth week of operation, along with checking customer driver's licences under the state's new mandatory hospitality requirements.

But it helped customers had been ready and willing to help.

"Most people are really good, especially because we have to ask for their licences, too," Ms Jayasuriya said.

"Most have already checked-in before they come inside but it is tough that they also have to wait outside for takeaway in the cold...it is a weird time for starting a new business but we're really lucky for the Ballarat community's support."

Victorian businesses, community organisations and events have been required to ensure all visitors check in via the Victorian Government QR Code Service or an alternate manual record keeping system since the latest lockdown restrictions came into play.

This is to ensure faster access to personal details for the state's contract tracers to identify and notify people who may have been exposed to COVID-19.

Ballarat Trades Hall secretary Brett Edgington said most businesses were making a great effort to ensure people checked-in and where possible, like some supermarkets, staff were on hand to assist.

Mr Edgington had been aware of "a couple" of reports on customer aggression but these were in the minority as Ballarat got into a routine.

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"For the vast bulk of people, they had got used to using QR codes before it was mandatory anyway...most people have already got their phone handy to check in," Mr Edgington said. "We have got to have one at the hall and I have had people asking me where the QR code is if they don't see it straight away.

"If someone in a group happens to get tested, and test positive, it's important for businesses to say yes, they can absolutely identify all possible contacts and people on site at a certain time.

"It is collecting data so if things go bad, tracers can quickly find everyone they need."

Wilson's Fruit and Vegetables business development manager Melanie Fulcher said customers had been much more prepared to check in since the latest lockdown, even though QR codes had been in both stores for months.

Wilson's has extra QR codes across their stores and at registers as extra prompts but most people tended to check-in on their way in after seeing others do the same.

"Customers have been embracing it really well," Ms Fulcher said. "People are doing the right thing and getting used to it more."

Any staff concerned about customer aggression are encouraged to speak to their workplace managers and contact Trades Hall on 5332 3666.